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Addressing information security in the New Normal

Since 2020, the business IT security landscape has changed. The number of people either hybrid working or working from home full-time has doubled. But how can security measures keep up?

IT networks now extend into people's studies and kitchens - and, with the devices that connect to them now scattered across a multitude of locations, printers and scanners have become even greater targets for cyberattacks.

With such a dispersed fleet of devices - including printers and scanners purchased by users themselves - it's easy for IT professionals to overlook endpoint security strategies that they usually put in place to protect themselves.

We asked a broad range of SMB professionals throughout Europe about their attitudes to information security during the pandemic. What we found was that, shockingly, a significant number of businesses are taking daily risks with their information security, leaving themselves open to document security breaches and data theft.

Four in ten businesses neglect information security

Responses to our survey1 suggest that - for many businesses – information security remains an area that requires attention.

While only 12% of businesses said that they had experienced document security issues as a result of people working from home - and 70% told us that, they'd been lucky and had no issues at all - almost a fifth of respondents didn't even know if they’d had a document security issue.

When we enquired how businesses had handled document security in response to home working, fewer than a third said they raised awareness by providing training or information. Only 18% said that they'd created or updated policies to include people using their own devices.

Our biggest concern, though, is that four in ten business told us that they haven’t addressed document security at all.

This means that businesses need to take a more proactive approach to imposing information security measures in order to protect their print and document infrastructure.

Information security for those who work from home

Working from home has driven a move away from uniformity in equipment. This poses significant IT security risks and gives IT managers a major issue to manage. Particularly as the EU Framework Agreement on Telework states that employers are responsible for ensuring the protection of data used and processed by people who work at home.

As such, we would always advocate choosing print and scan solutions with robust information security features that reinforce your network security measures and reduce the risk of your data and documentation falling into the wrong hands.

Four printer features to improve your information security


  • Secure printing, where documents are stored securely on the device, the network or in the cloud until printing is authorised by the user.

  • The inclusion of integrated NFC card readers or touchscreens that only allows print jobs to be released by an authenticated user.

  • Digitally signed firmware that prevents unauthorised modifications of firmware to maintain device integrity and protect against malicious activity such as the theft, destruction and manipulation of data.

  • Automatic intrusion detection that automatically monitors for irregular network activity and shuts down upon detection of malicious processes

To find out how Brother's secure office technology makes managing fit-for-purpose, endpoint security protocols easier and more effective - regardless of a device’s location - visit our Document Security pages.


1.    Brother's New Normal Survey -  November 2021: sample of 936 SMB professionals across Europe

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